Returns & Exchanges

At Perfume Parlour UK, we want you to be completely satisfied with your fragrance; if you are not happy with your purchase, you can return your items within 14 days of delivery provided they are in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the help portal with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Secure Packaging

  Carefully pack the unused perfume bottles in their original boxes and outer shipping carton to ensure they are protected from damage during transit.

• 3.
  Shipping Your Return

  Affix the provided return label to your package and drop it off at any authorized courier point; we recommend using a tracked service for peace of mind.

• 4.
  Quality Check & Refund

  Once our warehouse team inspects the returned items to confirm they are sealed and resaleable, we will issue a full refund to your original payment method within 5-7 business days.